No two projects are the same but acknowledging these truths of project management might help you deal with the uncontrollable.
1. Your project plan will change.The sooner as a project manager you learn to except that your project plan is not the declaration of independence but rather a living, breathing document open to misinterpretation and change the sooner you can get on with the important business of dealing with those miscommunications and changes.
2. If its not written down, it didn’t happen. This works both ways. Things go wrong and when they do blame has to be dealt. Paper trails can be a useful way of passing the buck but they can also come back and bite you. You wrote the project plan- publish and be damned.
3. Over- runs happen Over-runs happen. This is exponential. If your project is scheduled at a day, it will take 2. If its scheduled for 6 months it will take a year. Ok this may be an exaggeration but the important thing is to make it clear from the outset that a timeline is a plan and when you do overrun remember, you’re not the first, you wont be the last.
4. What a client doesn’t know cant hurt them (but what a project manager doesn’t know can only hurt them)There will be times in your project where the whole picture may not be suitable for the client to see. Problems happen but a panicking client can compound them ten fold. Ask yourself, as a client what would you rather hear:The prototypes a mess, the lead engineers eloped with the placement student and I have started drinking on my lunch hour Or Were ironing out some kinks in the prototype and are on schedule for next week when Dave is back from annual leave. I have got a lunch meeting and will be back in the office in 3 hours.
5. Your project management software tells you lies. Whether your project management software is a full bells and whistles package with voice activated Gantt Chart generation widgets or a beer mat and biro your project management software will lie to you because even NASA scientists cant quantify an equation which accounts accurately for incompetence, illness and IT.
6. You are essentially a human dart board. You may be a skilled project management professional with years of multi-disciplinary experience but the sooner you realise that as project manager your role at least some of the time is to stand in the firing line and take the darts (and worse) that the client or project team fire at one another the sooner you’re skin will become thick enough that you don’t notice.
7. 60% of the time it works every time If your project relies on technology in any shape or form, which it variably will whether you’re building microchips or sending an email, at some point that technology is going to break or misfire and throw you off track. Because you’re not going to get your project plan signed off with a 2 week buffer because the server melted or the email got lost in the post you’re better off adding an extra week for testing.
8. Nobody expects the Spanish inquisition. Fear and surprise are the two weapons which your stakeholders will use against you at some point in the life of the project. Whether its a deadline which absolutely needs to be brought forward 2 weeks or a change request which there is categorically no budget for, the important thing is to realise that such requests will come when you least expect them and when they will cause maximum disruption.
9. There are not 8 hours in the day. OK so your average working week might not reflect this fact but the truth is the modern office environment is not conducive to maximum productivity levels from your project team.
10. Worrying wont get it done any faster.This might sound like a cliché from the pages of a self help book but its fair to say that time spent worrying is time which could be spent coming up with a solution or at least containing the flames.
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